Residents targeted by scam HSF phone calls Residents are being called and told they are eligible for the Household Support Fund. What happens: The caller says they are from the local council They ask for the resident’s bank details so £250 can be transferred The Household Support Fund (HSF) will not ask for your bank details, as a voucher is sent via post, text or email. Report scams to Action Fraud 0300 123 2040 For advice, contact Citizens Advice  consumer helpline 0808 223 1133 If you give your bank details to a scammer alert your bank immediately Please warn family members, friends and neighbours in the area!